Legal Information
Transactions Act
- Seller
- RtoS Co., Ltd.
- Representative
- Tsuyoshi Kawamura
- Address
- 1412-29 Rokka, Minami-Alps City, Yamanashi, Japan, Haitu Hatta B102
- Phone
- 080-3356-2400
* Phone inquiries are not accepted
- Contact
- info@robot-to-society.com
- How to Purchase
- You can apply through the application form on our website
- Additional Fees
- Bank transfer fee (if applicable)
- PayPal exchange rate fluctuations
- Shipping fee (4,000 JPY nationwide, 8,000 JPY for Okinawa and remote islands)
- Delivery Time
- After payment confirmation
- Payment Methods
- Bank transfer, PayPal
- Payment Deadline
For bank transfer, please make payment within 5 business days.
For PayPal, please complete payment so we can confirm receipt within 5 business days.
- Product Disclaimer
- This product is intended for research and development purposes. The functionality, performance, and reproducibility may vary between individual units, and we do not guarantee specific functions, performance, or effects.
- Inquiries
- Contact us via the inquiry form or email. Inquiries are accepted 24 hours a day. Response hours are weekdays 10:00-17:00 JST.
- Refund Policy
- If you wish to request a refund due to product defects, please contact us via our inquiry form within 7 days of receiving the product with the reason for refund. Please note that refunds for customer convenience cannot be accepted after 30 days from product receipt due to the nature of the product.
- Privacy Protection
- We operate this site with the protection of customer personal information as our top priority. We promise to keep your personal information secure under strict management. Personal information will not be provided to third parties unless required by law or when necessary to protect our rights and property.